Can't connect to Windows Live Messenger, hangs on sleep and auto-restart on shutdown Windows 7 Professional
I am using Windows 7 professional.
When i want to connect to Windows Live Messenger, I can't connect.
It says error code 81000306.
I can browse the net alright.
Moreover, when i shut down my computer, it restarts after a few seconds.
When i put the computer on sleep mode, the desktop fan runs at full speed but no signal is sent to the monitor nor can i do anything with the keyboard and mouse.
Keys to the Problem Can't connect to Windows Live Messenger, hangs on sleep and auto-restart on shutdown Windows 7 Professional
Welcome to Microsoft answers.
· What is the exact error code or error message that you get when the computer restarts after a shutdown?
I suggest that you try the following steps from the below links and check, if the issue still persists or not.
Windows Live Communication Platform Error:
If the issue still persists, then I suggest that you visit the forums for issues related to Windows Live Forums from the below link:
Windows Live Forum -http://windowslivehelp.com/community/
I would suggest that you perform a clean boot on the computer; you can start Windows 7 by using a minimal set of drivers and startup programs.
This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
Steps to perform clean boot and check if you have the issue.
Click Start, type msconfig in the Start Search box, and then press ENTER.
User Account Control permission: If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
On the General tab, click Selective Startup.
Under Selective Startup, click to clear the Load Startup Items check box.
Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
When you are prompted, click Restart.
After the computer starts, check whether the problem is resolved.
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved.
Or, run the System Configuration Utility, and then click to clear the check box for the
Refer the link: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows7:
Reset the computer to start as usual
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
On the General tab, click the Normal Startup option, and then click OK.
When you are prompted to restart the computer, click Restart.
You may also try running a virus scan on the computer and check if that resolves the issue or not.
You may try running a online virus scan from the link:
Swathi B - Microsoft Support.
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and let us know what you think.
This particular error can easily be resolved with a few simple steps. However, if you are not confident in your ability to use the methods below or they do not fully remove the issue on your computer, you may want to seek the assistance of a qualified repair technician who is well versed in fixing Can't connect to Windows Live Messenger, hangs on sleep and auto-restart on shutdown Windows 7 Professional.
- Back-up the Registry of your operating system.
- Find the Registry Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade]
- Note: this Registry Key should already exist, if it does not exist, create it.
- Create a brand new DWORD Value that is named AllowOsUpdate
- Set the Value to 0x00000001.
- Close and reopen your Control Panel.
- Restart the Microsoft Windows.
Another Safe way to Fix the Problem: Can't connect to Windows Live Messenger, hangs on sleep and auto-restart on shutdown Windows 7 Professional:
How to Fix Can't connect to Windows Live Messenger, hangs on sleep and auto-restart on shutdown Windows 7 Professional with SmartPCFixer?
1. Click the button to download Error Fixer . Install it on your computer. Open it, and it will scan your computer. The junk files will be shown in the scan result.
2. After the scan is finished, you can see the errors and problems need to be fixed. Click Fix All.
3. The Fixing part is done, the speed of your computer will be much higher than before and the errors have been fixed.
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